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17 lines
1.1 KiB
Markdown
17 lines
1.1 KiB
Markdown
---
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title: "Intentional telemetry"
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date: 2022-09-26T22:41:33-07:00
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replyURI: "https://dizl.de/@maze/109066602774324727"
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replyTitle: "Well, what else do you need an analytics tool for than to find new insights?"
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replyType: "SocialMediaPosting"
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replyAuthor: "@maze@dizl.de"
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replyAuthorURI: "https://dizl.de/@maze"
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---
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Compare the two scenarios:
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Scenario A: "We received a piece of user feedback to change this design to avoid errors; their suggestion was well received by other users. Let's collect some telemetry from that component to see is these issues are representative of the larger population; based on that, we'll know whether it warrants a re-design of that component."
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Scenario B: "Telemetry says users never use this feature; we can remove it."
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In Scenario B, telemetry prompted a decision; in Scenario A, telemetry helped understand a real specific problem. Telemetry should be used to clarify an existing insight rather than make discoveries on its own. Metrics should not be collected lightly; they should be collected with intention (and, of course, prior informed consent).
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