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New note: intentional telemetry

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Rohan Kumar 2022-09-26 22:41:42 -07:00
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---
title: "Intentional telemetry"
date: 2022-09-26T22:41:33-07:00
replyURI: "https://dizl.de/@maze/109066602774324727"
replyTitle: "Well, what else do you need an analytics tool for than to find new insights?"
replyType: "SocialMediaPosting"
replyAuthor: "@maze@dizl.de"
replyAuthorURI: "https://dizl.de/@maze"
---
Compare the two scenarios:
Scenario A: "We received a piece of user feedback to change this design to avoid errors; their suggestion was well received by other users. Let's collect some telemetry from that component to see is these issues are representative of the larger population; based on that, we'll know whether it warrants a re-design of that component."
Scenario B: "Telemetry says users never use this feature; we can remove it."
In Scenario B, telemetry prompted a decision; in Scenario A, telemetry helped understand a real specific problem. Telemetry should be used to clarify an existing insight rather than make discoveries on its own. Metrics should not be collected lightly; they should be collected with intention (and, of course, prior informed consent).